Shipping Policy

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Thank you for shopping with us! We want your experience to be as smooth as possible. Below you’ll find all the details about how we ship our products.

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Processing Time

• All orders are processed within 2-5 working days (Monday to Friday, excluding bank holidays).

• You’ll receive a confirmation email once your order has been dispatched.

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UK Shipping

• We currently ship to all addresses within the United Kingdom.

• Standard Delivery: 3-5 working days after dispatch.

• Tracked Delivery: 2-3 working days after dispatch.

• Shipping costs are calculated at checkout and will be displayed before you complete your order.

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International Shipping

• At this time, we only ship within the UK.

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Delivery Delays

• While we work closely with our delivery partners, occasional delays may occur due to circumstances outside our control (e.g. postal strikes, severe weather).

• If your order hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to help.

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Missing, Damaged, or Incorrect Orders

• Please inspect your order upon arrival and contact us immediately if there are any issues.

• We will work quickly to resolve problems, whether that means replacing items, sending out missing pieces, or issuing a refund in line with our Refund Policy.

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Address Information

• Please ensure that your shipping address is correct when placing an order. Unfortunately, we cannot take responsibility for items lost due to incorrect or incomplete addresses.

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Questions

If you have any questions about shipping or your order, please get in touch on Instagram @elrose or use our chat function on our website.  Thank you. xoxo